SoliVana Wellness Reviews

We’re disappointed by this 1-star review, Sebastian. Our gift card policy is standard and clearly disclosed at purchase and on our website: gift cards are non-refundable in cash, but the full value remains available with no expiration for services or gifting.
We have no record of you or any gift card purchase in our system. When we asked for the gift card name and number to verify the transaction and balance (a standard step to assist further), you refused to provide them unless we first agreed to issue a cash refund. Without those details, we were unable to confirm any purchase ever took place or take any additional steps.
You stated you would post a public review if we did not provide a cash refund—which is precisely what happened here.
This is not a situation where we refused service on a verified purchase; it’s a demand for cash outside our policy, backed by threats of negative publicity. We will not bend policy under those conditions.
The offer to apply any verified credit stands if you confirm your purchase and provide the valid gift card details now. Otherwise, we stand by our position. Thank you.

Thank you, Carlos! We're glad you enjoyed your fire and ice treatment and are looking forward to seeing you back soon!

Thank you, Maria! We're glad to hear that Natasha was able to help alleviate your discomfort. We look forward to welcoming you back for more treatments soon!

Thank you, James! We're glad you enjoyed the salt room and red light therapy. We look forward to welcoming you back!

Thank you, Eva, for your review! We appreciate your support and look forward to serving you again.

Thank you for sharing your feedback. I’m sorry to hear that your experience felt unwelcoming—that is never my intention.

I want to clarify that I am Natasha, the owner, a minority myself and the only person that works here most of the time. This space was intentionally created to be warm, respectful, and inclusive for everyone, regardless of background, identity, or circumstance.

Discrimination of any kind has no place here.

Appointments are required in advance so I can provide each guest with focused, undivided care, including those using gift cards. While walk-ins generally cannot be accommodated, I did make an exception in this case and provided the service despite there being no appointment.

I always aim to treat every person who comes through the door with the same courtesy and professionalism. While I don’t recognize parts of this account as described, I do take all feedback seriously and will continue reflecting on how to ensure every interaction feels clear, kind, and respectful.

Wishing you well,
Natasha

Thank you so much for sharing this, Ernie, it truly means a lot to me. I’m really happy to hear how much relief you felt after the EMTT session. When something acute like that happens, it’s always my intention to guide people toward what their body needs most in that moment, and it’s incredibly rewarding to hear how quickly things shifted for yo, being able to put weight on your foot again and wake up pain-free is huge.

Thank you for your trust, your openness, and for taking the time to write this. I’m so grateful to be part of your healing journey and to support you along the way. Looking forward to seeing you back soon!

Thank you so much for your kind words. I’m really glad you felt the space was clean, calming, and supportive — that means everything to me. Creating an environment where people can truly slow down, reset, and feel cared for is at the heart of what I do.

Thank you for taking the time to share this — I truly appreciate it.

Thank you so much — I truly appreciate this. I’m really glad you felt relaxed and cared for while you were here. Creating a space where people can unwind and feel supported is so important to me, and it means a lot to hear that reflected back.

Thank you for the recommendation and for taking the time to share your experience.

Thank you, Isaac, for your kind words! We're glad you enjoyed our comfortable and clean facilities, and that our front desk made you feel welcome. Looking forward to seeing you again!

Thank you, Barbara! We're so glad to hear you had a peaceful and restorative experience at SoliVana. We appreciate your kind words and look forward to welcoming you and your family and friends back for another visit!

Thank you, Taty! We're so glad you had a magical experience during your energy healing session. It's wonderful to hear that Natasha's passion and kindness made a lasting impression. We appreciate your kind words about our wellness center and look forward to welcoming you back soon!

Hi Gabrielle,

Thank you for sharing this. We weren’t able to locate a visit under your name in our system, so we’d love to learn more — please feel free to contact us directly so we can look into it.

Just to clarify, our floats are 60 minutes by design. The first 20–30 minutes are when the body and mind are still actively adjusting — muscles are unwinding, the nervous system is downshifting, and the brain is transitioning from fight-or-flight into a deeply relaxed theta state. That therapeutic shift is where the real benefits begin. Shorter sessions unfortunately don’t allow enough time for that process to happen.

If you did float with us and experienced back discomfort, we have several comfort adjustments — different floating positions, neck supports, and posture tips — that we recommend during first visits to ensure full relief.

Thank you, Sheri, for sharing your wonderful experience at Solivana Spa! We're so glad we were able to provide the support and expertise you needed during your visit. It's amazing to hear how transformative the treatments were for you. We appreciate your recommendation and hope to welcome you back soon!