Thank you for your feedback. We’re pleased to hear you found our website easy to use and were happy with the communication, packaging, and precision of the cuts. We appreciate your support.
Many thanks,
Tracy
MDF Direct
Customer Service
Richard Clarke2026.01.13
Brilliant. A slight delay with delivery, only to be expected directly following the Christmas holidays but Trisha kept me informed of progress daily. When they confirmed the revised delivery date and time it arrived as promised, on time. The quality of the mdf was superb with plastic protection to the edges. Highly recommended.
Thank you for your excellent review. We’re pleased to hear that you were kept well informed and that delivery arrived as promised following the holiday period. It’s great to know you were happy with the quality and packaging of the MDF. We truly appreciate the recommendation.
Many thanks,
Tracy
MDF Direct
Customer Service
Nicole Nicholls2026.01.07
❌ Read this before you order anything from this shop.
It’s the 7th of January. We ordered some stuff on the 16th of December… and it STILL hasn’t arrived.
Obviously, it was Christmas time, so we know this could have delayed it. But it still doesn’t change the fact that we’ve spent several hundred £££ on some building material we don’t even think we’re ever gonna get.
Not to mention, we have received NO email, phone call, apology, or at least an explanation as to why do we have to wait for so long.
So customer service: Minus 20 stars.
We tried calling the number, but all we got was an automated line confirming that our order is being processed. (Wow! 🤩)
Then we tried sending an email, and we did get some prompt responses… But all they said was that they don’t know when will our stuff get delivered.
(But they’ll update us! … Again… Wow! 🤩)
So we really don’t know what to do. And this obviously ruins our reputation as a building company because our client project is getting delayed.
Are we gonna have to buy the same thing we already paid for somewhere else? Apparently, yes…
I really hate writing negative reviews, but I believe that potential customers deserve to know how this company operates before they spend their hard earned money.
At the same time, I’m hoping that this review will get the company’s attention and that someone will finally tell us where is our delivery.
Thank you for taking the time to leave your review. We sincerely apologise for the length of time it has taken to receive your order and for the lack of proactive communication throughout this period. We fully understand how frustrating this has been, particularly given the impact on your project and your own customer commitments.
We can confirm that your order is now scheduled for delivery today. While the Christmas and New Year period did affect stock availability and logistics, we recognise that this should have been communicated more clearly and much earlier. This is not the level of service we aim to provide, and your feedback has been escalated internally so we can improve our communication and order tracking going forward.
We appreciate your patience and apologise again for the inconvenience caused.
Many thanks,
Tracy
MDF Direct
Customer Service
Sandra Adar2026.01.05
Still waiting for our delivery after 3 weeks. Customer service number is not a UK service and they can’t give an update on the order delivery other than “we are doing our best to process the order”.
Thank you for your review. We sincerely apologise for the delay and the lack of clear updates on your order. We understand how frustrating this is, particularly after such a long wait, and this is not the level of service we aim to provide. Your feedback regarding customer service access has been noted, and we are reviewing this internally. Please contact us directly with your order number so we can investigate and provide a clearer update as soon as possible.
Many thanks,
Tracy
MDF Direct
Customer Service
William Lingard2025.12.20
I have been a trade customer of MDF Direct for quite a while, placing perhaps a dozen orders over the last couple of years. My initial experiences were positive, but the last three orders I've placed have all gone wrong, one way or another.
None of the orders was particularly complicated, but the first order failed to ship on time, so I lost a day's work because of it.
The second order arrived without the edge banding that I'd requested, and MDF Direct suggested that I should arrange to stay home so their courier could collect the faulty boards, before they would consider sending out the replacements. Not only had a lost a day's work because the original delivery was incorrect, they thought it would be appropriate for me to stay at home and lose another day's labour so they could collect the boards, rather than sending out the replacements immediately as a gesture of goodwill.
In an attempt to avoid a similar experience, I placed my most recent order two weeks ahead of the job for which I needed the boards. MDF Direct took the money from my account on the 8th December, then failed to send me any kind of confirmation or acknowledgement of my order.
Having heard nothing, I contacted MDF Direct on the 17th December. My order had apparently been placed, and they had apparently sent out a cutting list for me to verify. The list never arrived in my email (inbox or spam), and no one emailed or called to follow up.
I confirmed the cutting list over the phone, and emphasised the importance of having the delivery arrive by the end of 21st December, in time for me to load it and use it for a job starting 8:00am on Monday 22nd December.
The staff at MDF Direct assured me that the order would be delivered on the 19th or 20th at the latest. I phoned each day to check that the order was still on track, and was once again reassured that delivery would take place on the 20th.
It is now the 20th, and after failing to receive a text confirming the delivery slot, I called MDF Direct again, only to be told that the order would not be delivered today. It is now (apparently) likely to arrive on Monday, which means I will lose another day's labour.
I understand that mistakes happen, and things slip through the net from time to time. I also like to give people and companies the benefit of the doubt, so I placed this final order despite the two preceding experiences which were deeply unsatisfactory.
Once again, MDF Direct have let me down, and cost me a third day of labour. Perhaps the most frustrating part is that I have had to chase them every step of the way; there seems to have been no proactivity on their part whatsoever.
As someone who relies on suppliers like this to earn my living, I would strongly suggest you go elsewhere for your MDF, MFC and other sheet material. You might get lucky, but if my recent experience is anything to go by, you are almost certainly going to be let down.
Thank you for taking the time to share your feedback. We are very sorry for the repeated issues you experienced and the disruption caused to your work. This is not the level of service we aim to provide, and we are reviewing this internally to understand where we fell short. Your Account Manager will be in contact with you directly to discuss this matter and address your concerns. We appreciate your past custom and regret that we did not meet expectations on these recent orders.
Many thanks,
Tracy
MDF Direct
Customer Service
Zahl Limbuwala2025.12.17
Up until now I’ve ordered multiple times and generally been very happy with their service. This time I’ve been palmed off with substandard product (cheap construction ply veneered with oak vs furniture grade ply veneered with oak which is what their website showed and that I ordered and paid a premium for). Lack of responsiveness now to resolve my issue. Poor show. No longer can recommend them.
Thank you for your continued custom and for bringing this to our attention. We are disappointed to hear that this order did not meet your expectations, especially given your previous positive experiences with us.
Could you please confirm how you contacted us regarding this issue? For some reason, we have not received any email (enquiry@mdfdirect.co.uk) or text from you. We will send you a message shortly to resolve this matter.
Many thanks,
Tracy
MDF Direct
Customer Service
Carl Moffatt2025.12.13
Shocking first & last experience with MDF direct.
HORRIFIC QUALITY MELAMINE BOARDS.
Firstly, my delivery date kept changing - this wouldn’t have been a massive issue if they kept me in the loop, however, the Monday it was meant to arrive I got informed that it wasn’t arriving that day until 6:30pm (I took the day off the receive the order) then on Wednesday it was meant to arrive (under their advice) so I took the day off, for it not to arrive. The same occurred Thursday. On Friday (yesterday) my order arrived at 6:30pm - not the end of the world as I was advised this.
The quality of these melamine boards are horrific. I went through MDF direct due to the good reviews and wanting quality boards.
Out of 10 sheets only 1 of them doesn’t have damage.
I’m a small, start up, built-in furniture company and they have done nothing but mess me around and make me look like an idiot.
I know melamine is known for chipping but for a company that supplies high quantities of the material surely you would know how to cut the stuff without damaging it?
Need the issue resolved otherwise will have to do a small claims case against them for all materials, as well as, the three days I took off to receive the order and it didn’t show.
We’re very sorry to read this and fully acknowledge the disruption caused by the repeated delivery changes and poor communication. We understand the impact this has had on your business and the inconvenience of taking multiple days off unnecessarily.
We are also concerned by your comments regarding the condition of the boards. While melamine can be prone to chipping, the level of damage you describe is not acceptable and will be investigated. We will also make sure to take steps so this won't happen again.
One of my colleagues will review your order, the cutting process, and the delivery handling so this can be resolved properly, and will advise her to contact you as soon as possible.
Many thanks,
Tracy
MDF Direct
Customer Service
Mauro Meneghin2025.12.12
Good service. I ordered custom plinth boards for my kitchen with height 140mm. They fitted perfectly and look really nice.
Thank you for your review. We’re pleased to hear the plinth boards fitted perfectly and that you’re happy with the finish. We appreciate your custom and hope to assist you again in the future.
Many thanks,
Tracy
MDF Direct
Customer Service
Tom Allen2025.12.08
Fantastic service. I didn't have a particularly large order but MDF Direct were still able to accommodate it. Reasonable shipping costs and brilliant communication along the way. Email confirmation of order, email confirmation of delivery estimate, two phone calls and an SMS to inform me of delivery times at the weekend. Item itself arrived undamaged and accurately cut. Would happily use again.
Thank you for the excellent feedback. We’re pleased to hear you were happy with the communication, delivery updates, and quality of the finished product. We appreciate you choosing us and look forward to helping again in the future.
Many thanks,
Tracy
MDF Direct
Customer Service
Jack C2025.12.07
Communication with Krysa was very good from the moment I placed the order but delivery failed twice... I was told the order would be delivered yesterday and waited at home the whole day.... No delivery came... I was then sent anotjer SMS that I would get the order today... Waited a whole day again and nothing turned up..... Not happy... If I am not going to get the order then don't send me a message with a definitive time when the order will order.... Surely if an order is missed the day before then it should take priority the following day... Very frustrating and not happy as I need the materials to get on with some work...
We're very sorry for the inconvenience and frustration this has caused you. It's understandable that reliable delivery is crucial, especially when you're depending on materials to proceed with your work. We'll make sure to take steps so this won't happen again, going forward. Thank you for your patience, and please accept our apologies once again for the missed expectations.
Many thanks,
Tracy
MDF Direct
Customer Service
Martyn Winn2025.12.05
This is how my material arrived. Completely useless. Handled with no care whatsoever. Am now seeking a refund.
We are very sorry to see this and sincerely apologise for the condition in which your order arrived. We will further investigate this, and will get back to you with an update as soon as possible.
Many thanks,
Tracy
MDF Direct
Customer Service
Ali Mudd2025.12.01
Excellent service as always, great communication and arrived super quickly, very well packaged and of course exactly as requested. Will definitely be using mdf direct again! Thank you
Thank you for your kind feedback. We’re delighted to hear you’re happy with our service, communication, and packaging. We look forward to serving you again soon!
Many thanks,
Tracy
MDF Direct
Customer Service
Simon Turoff2025.11.27
Many thanks to MDF Direct for the speedy service. The quality of the product is exactly what I wanted and I will certainly recommend MDF Direct to my friends and will definitel use you again. The Customer Service kept me updated on my order so many thanks to Enna.
Thank you so much for your kind feedback! We’re delighted to hear the product was exactly what you wanted and that our team — especially Enna — kept you well updated. We really appreciate your recommendation and look forward to helping you again in the future.
Many thanks,
Tracy
MDF Direct
Customer Service
Peter London2025.11.26
Fantastic service, perfectly cut MDF to my specs, and really helpful communication regarding delivery. Delivery guy was really helpful.
Thank you so much for your lovely feedback. I’m really glad to hear the MDF was cut exactly to your specifications and that the delivery went smoothly. I’ll be sure to pass your comments on to the team. We look forward to serving you again soon.
Many thanks,
Tracy
MDF Direct
Customer Service
James2025.11.25
Prompt response times, amazing product and courteous customer service as well as rewards for continuous loyal customers
Thank you so much for your feedback! We’re delighted to hear you’re happy with our products, customer service, and the rewards for loyal customers. Your support means a lot to us, and we look forward to working with you again.
Many thanks,
Tracy
MDF Direct
Customer Service
Darek Bocek2025.11.25
Excellent quality of the product.
Highly recommend 👌
Thank you so much! We’re thrilled to hear you’re happy with the quality and really appreciate your recommendation. We look forward to serving you again soon!
Many thanks,
Tracy
MDF Direct
Customer Service
wayne Ralph (wazza)2025.11.18
Good service and good communication throughout the order process quality product and well shipped
Thank you for the great feedback! We're really pleased to hear you were happy with the service, communication, and product quality. We appreciate your support, and we look forward to serving you again soon!
Many thanks,
Tracy
MDF Direct
Customer Service
Ali Macklin2025.11.12
Great, the custom cut order came quickly and well packaged against the weather.
Thank you so much for your feedback! We’re really glad to hear your custom cut order arrived quickly and well protected. We appreciate your support and hope to work with you again soon!
Many thanks,
Tracy
MDF Direct
Customer Service
David Collins2025.11.12
The Cemento finish MDF with edging was exactly what the customer wanted and looks amazing now the job is all finished.
I would have given 5 stars but unfortunately the delivery took longer than the 2-3 days advertised on the website site and wasn't wrapped was id expect it to be, although luckily there was no damage to the boards.
When I called the office it was handled well.
And they said they would take on board what is said.
Hopefully next time the delivery and wrapping will be better.
Will be using again as the product was spot on.
Thank you for your feedback! We’re really glad the Cemento finish MDF turned out perfectly and that your customer was happy. We appreciate your comments about delivery and packaging — we’ll work on improving this for next time. Great to hear you’ll be ordering again!
Verified Company
