Verified
ordered a custom sword as an anniversary gift for my husband. Before purchasing, I messaged the seller to confirm they could engrave it, and they assured me they could. Based on that, I ordered a $150 sword. When it arrived a couple weeks later, there was no engraving at all. The engraving was the main reason I chose this seller and what made the gift special. I contacted the seller requesting a refund or partial refund. Instead, I was told they would send a replacement engraved sword only if I paid an additional $70 in freight, after already paying $150 for an item that was not delivered as promised. Unfortunately, I ended up without the engraved sword and without a refund. Very disappointing experience.
Verified
I ordered this for my son’s 16th birthday (with a month’s worth of time) and the tracking said it was pre transit since Sept 1st and nothing else. The seller lied about the tracking and his name and I had to get Etsy to sort out a refund. Birthday present ruined. Never buying from them again!
