Verified Company
The worst customer service I have ever experienced for the most expensive thing I've purchased. The website will tell you delivery is 2 weeks out at a maximum. It has been 6 weeks since we have purchased. The company has not made any attempts to reach out to us. We have reached out to them several times and have been told the same non-answer for 3 weeks. If you intend to purchase any of their products, you should purchase it elsewhere because at this point I think I've been scammed.
Reply from Conexwest
2026.01.12
Thank you for your feedback, Sabryna. We understand your frustration regarding the delivery time and communication. We would appreciate the opportunity to discuss this further and make things right.
Chris delivered our Connex container and did just a fantastic job. This is from Connex West exactly what we ordered placed it easily in our yard where I wanted it and I just can’t say enough about a smooth easy transaction. It’s also nice. Will you have a strange delivery person coming to your house that they are skilled talented Platt courteous and a pleasure to work with and Chris was all of that.
Reply from Conexwest
2026.01.12
Thank you for your kind words, Rebecca. We are delighted to hear about your positive experience with Chris and our service at Conexwest in Lathrop. Your satisfaction means a lot to us.
We paid in full for a office container almost 2 months ago and never received any updates from Conexwest. After multiple attempts to get an update via email and phone calls I finally reached someone and was informed our sales rep no longer worked there and that she would find out where our order was and get me a delivery date. Again no call back or email. Called again and was told our office container was still in manufacturing and there was no information on why or when it would be complete and that they would look into it further and get back to me. Again, no call no email. I called again and was told it was ready and they would transfer me to the local office for a delivery update only to find out the order number they were looking at was not mine. Today I decided to cancel my order and get a refund as they still couldn't commit to a delivery date for my order. If you order from this company be aware of how unorganized they are and the difficulty you will have getting customer service.
Reply from Conexwest
2026.01.12
Walter, I apologize for the difficulties you've experienced with your order. We value your feedback and would like to resolve this issue. Please reach out to us directly for assistance.
Does not pay transportation services for container deliveries
We have been trying to collect payment for services rendered for months. We dont get answers through the phone when we call. We have had no response via the emails we have sent. Communication is poor and they have owed this money for some time now. This is not good business to us.
Date of experience: 07 November, 2025
Date of experience: 07 November, 2025
DON'T MAKE MY MISTAKE!! I rented a container from this company and paid in full for two months. The container was picked up, but even after two months, I’m still receiving automated emails saying I have an unpaid invoice. The emails even warn that if payment isn’t received after three attempts, they’ll send it to collections.
It’s been over a week that I’ve been trying to reach the company, none of my emails have been answered, and no one from customer service or accounting picks up the phone!! On top of that, my credit card keeps getting charged every month!
Save yourself the headache and go with another company. Once they get your payment, they stop caring about you.
Reply from Conexwest
2026.01.12
Ali, we sincerely apologize for the confusion and frustration you've experienced. We value your concerns and would like to resolve this matter promptly. Please contact us directly to discuss your situation further.
Poor Communication, and delivery contractors.
ORDERED and paid for in FULL A 20FT CONTAINER, Poor communication, doesn't have good set up with delivery companies. Matheus Gomes wanted to deliver almost a week later. I told them if that was case, refund it and Ill go elsewhere. Had eta of Tuesday, no phone call, no email, until I blew up their phone and missed 3/4 of a day running a retail shop..... then they want to deliver Friday. I deal with 600 companies on a daily basis... guess who I wont recommend.
Date of experience: 07 October, 2025
Date of experience: 07 October, 2025
Thanks Dan in Colorado,
Gave me the info I needed to get the right container for my project.
Reply from Conexwest
2026.01.12
Thank you for your kind words, Wally. We appreciate your feedback and are glad that Dan was able to assist you in finding the right container for your project. Your satisfaction is our priority.
bait and switch
Placed an order, delivery scheduled for yesterday. Confirmed via email and they even charged my card all while promising delivery on 9/10. 9/10 comes, no contact. I had to reach out to them to ask what was going on and was given a vague answer about a broken lift and potential sourcing of the container from a different yard. No update for hours afterward on whether or not that was happening. When I reached out this morning they told me delivery wouldn’t happen until the 15th. 5 days later than promised and 6 days after they charged my credit card. Very disappointed with this company.
Date of experience: 11 September, 2025
Date of experience: 11 September, 2025
Great company gave me a really good price!! Shipping container came on time!! Driver was very knowledgeable!!
Reply from Conexwest
2026.01.12
Thank you, Joshua! We appreciate your kind words about our pricing and timely delivery. It’s great to hear our driver made a positive impression. Your satisfaction means a lot to us!
Renters Be warned!! I rented a shipping container from Conexwest and the delivery scheduling was very disorganized. Manuel did not return calls or emails. The container has since been picked up and I am still getting billed. I called to get refunded on auto drafts still being deducted form my account and the same day they said it would be fixed I got another payment drafted form my account, which was 7 days after the last draft and I was on a monthly. I have since received 3 more invoices and every time I call, which by the way I have to call multiple times a day to get someone to answer, I am told accounts receivable person will fix it and then I get another invoice for a container that I no longer rent.
Jeni was awesome I had a conflict with an appointment I had and Jen made arrangements to work with my time Frame for delivery
Chris, my delivery driver was professional and what a driver back into a tight spot worked with me and didn’t leave till I was happy. Jen and Chris were both very easy to work with would use them again.five stars easily
Reply from Conexwest
2026.01.12
Thank you, Jeff, for your kind words! We appreciate your recognition of Jeni and Chris's efforts. It's wonderful to know they provided excellent service. We look forward to serving you again at Conexwest in Lathrop.
Exchange in abundance resulting to total customer satisfaction! Prompt replies to messages. Delivery on time as promoted to us at purchase. Informative updates on delivery. And the we were blown away by O.T. and Wayne on the delivery of the container. The container was exactly what were expected. An excellent product from the Conexwest team. We want to recognize Helen in purchasing, Jeni in delivery and O.T and Wayne for the excellent service they provide. These are valued employees; and that come from someone that oversees nationwide quality control for a service company. These are great people. Thank you for your service.
Robert N.
Sacramento, CA
Reply from Conexwest
2026.01.12
Thank you for your detailed feedback, Robert. We're glad to hear that our team met your expectations with timely delivery and exceptional service. Your recognition of our staff truly means a lot to us at Conexwest.
I recently ordered through Conexwest, and my experience was fantastic from start to finish. My dispatcher, Jeni, was incredibly friendly, professional, and efficient. She made sure I was updated every step of the way and went above and beyond to ensure everything went smoothly.
The delivery driver, Rogelio, was equally outstanding — punctual, courteous, and careful with the delivery. Both of them made the process stress-free and pleasant.
Conexwest clearly has a great team that truly cares about customer satisfaction. I highly recommend them and will definitely use their services again.
Reply from Conexwest
2026.01.12
Thank you, Vladimir, for sharing your positive experience with us! We take great pride in our team, and it’s wonderful to hear that Jeni and Rogelio made such a positive impact. We look forward to serving you again!
