Verified Company
I recently reached out to BOSS Laser’s technical support team regarding an issue with my machine, and I couldn’t be more impressed with the experience. I worked with Dorian, who was incredibly helpful from start to finish. He was quick to respond, clearly knowledgeable about the equipment, and guided me through each step with patience and confidence.
Thanks to his expertise, my machine was back up and running smoothly. Excellent support like this makes a huge difference, and I truly appreciate the level of service BOSS Laser provides. Highly recommended.
Dorian, the Technical Support Representative was so incredibly helpful and easy to talk to. He spent multiple hours on the phone with us, showing us how to work through our issues and giving us suggestions and direction of how to fix other problems we've fun into. Not to mention he made himself available to be our contact for any further questions we may have.
Wonderful customer service - 10/10.
I recently needed technical support for my Boss Laser LS1416 engraver, and I want to highlight the excellent service I received. The response was very quick, which allowed me to resolve the issue efficiently and minimize the impact on my upcoming projects. A big thank you to Stephan, who was very professional, clear in his guidance, and extremely helpful throughout the process. I highly recommend Boss Laser for the quality of their customer support!