Thank you, Brittany! We're grateful for your recommendation and happy to hear that you found Evan to be informative and caring with your systems. Your support means a lot to us!
Annie Sutton2026.01.25
B&E was great fixing my heat before the snow storm. Thank you!
Thank you, Annie! We're glad we could help get your heat fixed before the storm.
Darryl Terry2025.08.16
Would not recommend them. I sent an initial email to B&E describing the exact issue with our heating system and then I followed up several days later with a phone call again explaining the same thing. B&E then dispatched a tech for $80 to "diagnose" the issue. The tech arrived on time and was very polite and proceeded to check the a/c portion of the unit which was working properly. He stated that under the circumstances, which I had conveyed with B&E twice previously, he would not be able to diagnose the issue that I had reported about the heating equipment. He charged me the $80 dollars and stated that a sales person should come out and provide a quote for replacing the entire unit. I basically spent $80 and received no progress towards a resolution of the heating issue. Not very good customer service, but that wasn't due to anything that the tech had done. To him I was just another service call on his schedule.
EDIT:
I did not at any time ask for my a/c to be checked, only my heat ex-changer issue. My a/c was working fine with no issues.
I mention the propane source had been removed in my initial inquiry prior to the technician being dispatched.
I had sent an initial email to B&E and received a reply email back as well stating that I would be contacted shortly.
On my follow up conversation concerning the results of the tech's visit no one was demeaned or berated. Because I was dissatisfied and did not agree with what the person was saying they disconnected the call.
The facts stated in your response to my review are inaccurate and thus further validate the nature of my review. If the customer service aspect of B&E would have taken the time to listen and understand my initial request we may have been able to come to a more positive outcome. I will be pursuing replacement of my HVAC system and B&E missed a good opportunity to have a satisfied customer or at the very least to turn this misunderstanding around.
Hi Darryl, we are sorry to hear about your perspective on this matter, however as described to you on site, your furnace could not be test ran as you do not have gas on site and this information was not conveyed to us previously. We did however go over the Air conditioning portion of your system as you had requested and to determine what would be required to “refresh” the system. A Quote for cleaning the equipment for further diagnosis was provided on site of which you declined. Per a conversation between you and the technician you were interested in a quote for a replacement product to consider. As your system was over 20 years old and you believe the furnace side of the appliance was no longer functional. Again I refer to the fact you do not have gas supplied on site to test the furnace side of the appliance.
When our dispatch reached out to you to schedule a free estimate with a comfort advisor you attempted to berate and demean the company and our service rendered and were disgruntled by paying the service fee you were told up front you would have to pay. After attempts were made to de-escalate the conversation you were disconnected as we as service personnel are not here to be punching bags and wish simply to be treated respectfully.
Unfortunately your review far from accurately represents the service performed and we are unaware of where the disconnect came from. We would have been happy to go over your furnace had gas been supplied to the home when we were there to service it.
Additionally we have not corresponded via email, we have only ever received phone calls from you at the time of responding to this review.
We wish you all the best with your future endeavors and if you would like more clarity on the matter we welcome a phone call from you but we ask that you engage in the conversation respectfully.
Service person arrived early and looked at the A/C
Unit diagnosed looked at the problem in and out of the house turn on Control and see the problem right then and there, Fix the A/C and now working very well
Ryan came to our house for a service call. I must say I've had many techs from other companies come do work and no one compares to Ryan. He found the problem and fixed it. He was easy to talk to as I had some questions at times. I always felt He was upfront an honest which i appreciate. I could go on an on about my experience but if you are in need of a great quality great pricing company highly recommend. They are definitely our go to from now on!
* Coming back 2 years later to say Im still impressed with this company. This time we had Zach come out. Its something about hearing your unit come back on! This was an emergency service and Zach was here within the hour. B & E services will always be our go to. Thank you for providing such excellent service.
Thank you, Jackie, for your wonderful feedback! We're so glad to hear about your positive experiences with Ryan and Zach, and we appreciate your trust in us for your service needs. Your support means a lot!
Amanda Butts2025.07.04
Absolutely professional and knowledgeable. Would call again and recommend to everyone.
Thank you, J.d., for your kind words! We're glad to hear you had a positive experience with our service and that Ryan was able to help you efficiently. Your feedback means a lot to us!
Jamie Duvall2025.06.23
Evan was fantastic. Came out in the scorching heat to get our a/c working again. Very professional, very knowledgeable and efficient. Thank you very much!
Thank you, Jamie! We appreciate your kind words about Evan's professionalism and dedication in getting your a/c working again. Your satisfaction means a lot to us!
Vicki Caron2025.06.19
B&E services in my opinion is the best service I have ever had. Always friendly and on time. They call ahead when they are coming over which is always nice. They know what they are doing. They are always open to answering any questions you might have. I would always recommend B& E services.
Thank you, David, for your 5-star rating! We truly appreciate your support and look forward to serving you again.
Virgina Schultz2025.06.08
Great Company! My husband and I have called them every time we need our central air / heat looked at. Very fast, knowledge, friendly staff. Highly recommend B&E Services.
Thank you, Virgina, for your wonderful review! We're glad to hear you and your husband have had positive experiences with our fast and friendly team at B&E Services. Your recommendation means a lot to us!
Kayla Rodriguez2025.06.06
B&E Services is a 10/10. Zachary was great, super friendly and answered any questions that I had. He was efficient and precise, just what you want in a service man!
Thank you, Kayla! We're glad to hear that Zachary provided you with friendly and efficient service—your satisfaction means a lot to us!
John Carroll2025.05.31
Your tech, Ryan showed great diligence and knowledge of our system and was efficient and insightful in his inspection and service of our HVAC system.
Keep up the good work!
Thank you, John, for your kind words about Ryan's diligence and expertise; we truly appreciate your feedback and will continue to strive for excellence!
Michael Bierly2025.05.22
Ryan did a great job checking the unit to make sure everything was working properly. I appreciate his explanation of what he was going to check and the results of his inspection.
Thank you, Peggy! We appreciate your kind words and are glad to hear you found our pricing competitive and our team, especially Ryan, knowledgeable and responsive.
Patricia Rutledge2025.05.09
B & E employees and staff are always very pleasant, professional and knowledgeable. They are prompt in getting your issues and services taken care of. Very reasonable in price as well. Great company overall!
Thank you, Patricia, for your kind words! We're grateful for your recognition of our team's professionalism and prompt service. Your support means a lot to us!
Jamie Exline2025.05.08
Contacted B&E services for a pool heat pump heater. They arrived on time and diagnosed my unit. Very professional! Definitely recommend using them.
Thank you, Jamie, for your kind words and recommendation! We're glad our team could assist you with your pool heat pump heater.
Rick Peters2025.05.05
I have had consistently good HVAC system maintenance experience with B&E under my nicely priced annual contract. The technicians have arrived promptly as scheduled and have been friendly, knowledgeable, professional, and thorough in performing the required system checkups. I also like that this is a family-owned business within the general area where I live, and I am happy to recommend them highly.
Thank you, Rick, for your wonderful feedback and for supporting our family-owned business; we're glad to hear you've had such positive experiences with our technicians and appreciate your recommendations!
barry browning2025.05.03
The tech came out and checked on my AC unit. Ran as good a diagnostic on it as he could with the compressor down. Was very informative and explained everything so someone like me with little HVAC knowledge could understand. Explained all my options and we went from there.
Thank you, Barry, for your kind words! We're glad to hear the tech was informative and helped you understand your options. Your satisfaction means a lot to us!
Tricia Wade2025.05.02
About three years ago, I was on the hunt for a local company to do my air conditioning and heating a friend of mine referred me to B&E. I thank her for it every year. I cannot recommend them enough. Priced fairly very knowledgeable and prompt. The staff is amazing. They have 24 hour emergency service, which was a key for me. I highly recommend
Thank you, Tricia, for your kind words and for trusting us with your air conditioning and heating needs; we're glad to hear that your friend referred you to us and that our team has made a positive impact!
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